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Ron Zemke

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Service America!

Karl Albrecht and Ron Zemke

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The Service Edge

Ron Zemke and Dick Schaaf

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Delivering Knock Your Socks Off Service

Ron Zemke and Performance Research Associates

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Customer Service Best Practices

Ron Zemke

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Managing Knock Your Socks Off Service

Chip R. Bell and Ron Zemke

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Service Recovery

Ron Zemke

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Delivering Knock Your Socks Off Service

Ron ZEMKE and Bobette Hayes WILLIAMSON

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Best Practices in Customer Service

Ron Zemke and John A. Woods

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Stressless Selling

Frances Meritt Stern and Ron Zemke

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Tales of Knock Your Socks Off Service

Kristin Anderson and Ron Zemke

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Sustaining Knock Your Socks Off Service

Thomas K. Connellan and Ron Zemke

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The Service Edge

Ron Zemke

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Knock Your Socks Off Prospecting

William Miller and Ron Zemke

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Generations at Work

Ron Zemke, Claire Raines and Bob Filipczak

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