Managing Knock Your Socks Off Service
- Chip R. Bell
- Ron Zemke
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Know about the book -
Managing Knock Your Socks Off Service is written by Chip R. Bell and published by Amacom Books. It's available with International Standard Book Number or ISBN identification 0814477844 (ISBN 10) and 9780814477847 (ISBN 13).
"Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. Completely updated with the latest research, new stories, and examples, Managing Knock Your Socks Off Service gives you up-to-the-minute advice on how you can create that kind of world-class service both in your operations and through your people, whether they work with customers face to face, on the phone, or in e-space."--BOOK JACKET.
