Service Recovery
- Ron Zemke
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Know about the book -
Service Recovery is written by Ron Zemke and published by . It's available with International Standard Book Number or ISBN identification 1563271508 (ISBN 10) and 9781563271502 (ISBN 13).
How do you fix a broken customer? Spend an hour with Ron Zemke's Service Recovery and discover the steps to take after a product or service breakdown to satisfy your customer. Zemke's guidelines are easy to implement at all levels of a company. You'll learn the economic rationale for service recovery and the recovery guidelines for strategic advantage.
