Sustaining Knock Your Socks Off Service
- Thomas K. Connellan
- Ron Zemke
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Know about the book -
Sustaining Knock Your Socks Off Service is written by Thomas K. Connellan and published by AMACOM Div American Mgmt Assn. It's available with International Standard Book Number or ISBN identification 0814478247 (ISBN 10) and 9780814478240 (ISBN 13).
Ron Zemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" service. Now, he and Tom Connellan, a leading authority on the behavioral aspects of service quality, describe the powerful strategies that companies need to know to hang on to the efforts they started in the "gold rush" toward service quality.
