IT Service Management from Hell based on Not ITIL
- itSMF International
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Know about the book -
IT Service Management from Hell based on Not ITIL is written by itSMF International and published by Van Haren. It's available with International Standard Book Number or ISBN identification 9401801290 (ISBN 10) and 9789401801294 (ISBN 13).
A humorous and insightful perspective on the often-chaotic world of IT service management. Drawing inspiration from the IT Infrastructure Library (ITIL) framework, but taking a decidedly satirical approach, the book explores the pitfalls, paradoxes, and downright ludicrous situations that can arise in IT organizations.
