Total Quality Management (TQM) 5e by Pearson

Know about the book -

Total Quality Management (TQM) 5e by Pearson is written by Dale H. Besterfield and published by Pearson Education India. It's available with International Standard Book Number or ISBN identification 935394418X (ISBN 10) and 9789353944186 (ISBN 13).

Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.