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Remote Service Technology Perception and its Impact on Customer-Provider Relationships is written by Stefanie Paluch and published by Springer Science & Business Media. It's available with International Standard Book Number or ISBN identification 3834969362 (ISBN 10) and 9783834969361 (ISBN 13).
Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors.