Communicating and Organizing in Complex Operational Situations

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Communicating and Organizing in Complex Operational Situations is written by Jana M. Celikler and published by Springer Nature. It's available with International Standard Book Number or ISBN identification 3658489553 (ISBN 10) and 9783658489557 (ISBN 13).

Jana M. Celikler examines the creation, maintenance, and design of communication structures and processes within situation briefings in the staff work of civil and disaster protection organizations. Based on a conversation analysis of 45 situation briefings, which the author documented through participant observation, she develops a phase model that represents the individual phases in the communication process of a situation briefing, taking into account phase-specific communication patterns. Based on her findings, she formulates design recommendations for conducting situation briefings.