Serviceology for Services
- Yoshinori Hara
- Dimitris Karagiannis
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Know about the book -
Serviceology for Services is written by Yoshinori Hara and published by Springer. It's available with International Standard Book Number or ISBN identification 3319612409 (ISBN 10) and 9783319612409 (ISBN 13).
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
