The Human Side of Reference and Information Services in Academic Libraries

Know about the book -

The Human Side of Reference and Information Services in Academic Libraries is written by Lesley Farmer and published by Elsevier. It's available with International Standard Book Number or ISBN identification 1780631006 (ISBN 10) and 9781780631004 (ISBN 13).

This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products? - Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community) - Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues - Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource