Call Center
- Gwen Foster Oglesby
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Know about the book -
Call Center is written by Gwen Foster Oglesby and published by BrownBooks.ORM. It's available with International Standard Book Number or ISBN identification 161254956X (ISBN 10) and 9781612549569 (ISBN 13).
A customer service expert offers practical strategies for call center managers who want to inspire their employees to be there best. Gwendolyn Oglesby has built her entire career working in customer service, creating environments and experiences that are as positive for employees as they are for customers. Now Oglesby shares the tools and strategies she has developed for improving customer service skills, managing employees, and building a successful team culture. In Call Center, Oglesby teaches managers how to train, motivate, and encourage employees to reach their full potential. Each chapter features insightful personality profiles and thought-provoking questions about call center dynamics. At the end of the day, customer service is not just about serving the customer; it’s about serving your team as well.
