Information Technology-enabled Global Customer Service
- Tapio Reponen
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Know about the book -
Information Technology-enabled Global Customer Service is written by Tapio Reponen and published by IGI Global. It's available with International Standard Book Number or ISBN identification 1591400481 (ISBN 10) and 9781591400486 (ISBN 13).
Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
