Managing Hospitality Organizations
- Robert C. Ford
- Michael C. Sturman
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Know about the book -
Managing Hospitality Organizations is written by Robert C. Ford and published by SAGE Publications. It's available with International Standard Book Number or ISBN identification 1544356854 (ISBN 10) and 9781544356853 (ISBN 13).
Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.
