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The Journey Never Ends is written by David Garets and published by CRC Press. It's available with International Standard Book Number or ISBN identification 149876147X (ISBN 10) and 9781498761475 (ISBN 13).
If your health care organization is typical, you were successful in getting your electronic medical record (EMR) system installed on time and within budget. You declared victory and collected some money from meaningful use. But very quickly, you realized you were not getting the expected return on your investment. So you started the "optimization"