Designing Service Excellence(English, Electronic book text, Hunt Brian)

Know about the book -

Designing Service Excellence(English, Electronic book text, Hunt Brian) is written by Hunt Brian and published by Taylor & Francis Inc. It's available with International Standard Book Number or ISBN identification 1439840474 (ISBN 10) and 9781439840474 (ISBN 13).

The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina