Managing with Total Quality Management

Know about the book -

Managing with Total Quality Management is written by Adrian Wilkinson and published by Bloomsbury Publishing. It's available with International Standard Book Number or ISBN identification 134926153X (ISBN 10) and 9781349261536 (ISBN 13).

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.