Benchmarks in Hospitality and Tourism
- Sungsoo Pyo
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Know about the book -
Benchmarks in Hospitality and Tourism is written by Sungsoo Pyo and published by Routledge. It's available with International Standard Book Number or ISBN identification 1136799060 (ISBN 10) and 9781136799068 (ISBN 13).
This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners.
