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Advances in the Human Side of Service Engineering is written by James C. Spohrer and published by CRC Press. It's available with International Standard Book Number or ISBN identification 1040187846 (ISBN 10) and 9781040187845 (ISBN 13).
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin