The Customer-Driven Organization
- Lance B. Coleman, Sr.
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Know about the book -
The Customer-Driven Organization is written by Lance B. Coleman, Sr. and published by CRC Press. It's available with International Standard Book Number or ISBN identification 104008267X (ISBN 10) and 9781040082676 (ISBN 13).
Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one‘s own home front.Exploring the Kano Model, The Customer-Driven Organization: Emplo
