Knowledge Management for the Telecommunications Industry

Know about the book -

Knowledge Management for the Telecommunications Industry is written by Thomas J. Housel and published by Intl. Engineering Consortiu. It's available with International Standard Book Number or ISBN identification 0933217587 (ISBN 10) and 9780933217584 (ISBN 13).

This report includes specific examples of how certain telecom industries use knowledge management to increase profitability: one telecom's new sales order process enabled a single service representative to perform the same functions as 12 technicians; how another company's call-center systems (after an extensive knowledge audit) yielded a 39.7 percent increase in capacity and a cost savings of $1,285,607; and how yet another competitor improved its return on process (ROP) and return on knowledge (ROK) by 87 percent after implementing an intranet system combined with an automated workflow application.