Measuring what Matters

Know about the book -

Measuring what Matters is written by Rodney Napier and published by Davies-Black Publishing. It's available with International Standard Book Number or ISBN identification 0891062114 (ISBN 10) and 9780891062110 (ISBN 13).

Following a fictional bookstore's distribution center through the process, the book offers a rare combination of solid theory and dozens of field-tested diagnostic tools, care study dialogue and reproducible exercises and worksheets to measure the collaborative give and take, the exchange value between work teams and the core stakeholders: customers, employers and owners.