Rethinking the Delivery of Public Services to Citizens
- F. Leslie Seidle
- Institute for Research on Public Policy
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Know about the book -
Rethinking the Delivery of Public Services to Citizens is written by F. Leslie Seidle and published by IRPP. It's available with International Standard Book Number or ISBN identification 0886451787 (ISBN 10) and 9780886451783 (ISBN 13).
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
