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Improving Quality is written by Claire Gavin Meisenheimer and published by Jones & Bartlett Learning. It's available with International Standard Book Number or ISBN identification 0834209101 (ISBN 10) and 9780834209107 (ISBN 13).
Upgrade your QA effort into a state-of-the-art program of continuous quality improvement! This practical resource shows you how. Improving Quality provides step-by-step instructions for assessing programs and designing, implementing, and evaluating a new program that meets current standards as well as the needs of individual organizations and patients. It includes models for quality programs in seven practice areas, and dozens of ready-to-use charts, forms, and questionnaires.