Handbook of Public Quality Management

Know about the book -

Handbook of Public Quality Management is written by Stupak/Leitner and published by CRC Press. It's available with International Standard Book Number or ISBN identification 0824704150 (ISBN 10) and 9780824704155 (ISBN 13).

Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.