Managing Knock Your Socks Off Service(English, Paperback, Bell Chip R.)

Know about the book -

Managing Knock Your Socks Off Service(English, Paperback, Bell Chip R.) is written by Bell Chip R. and published by Amacom. It's available with International Standard Book Number or ISBN identification 0814473687 (ISBN 10) and 9780814473689 (ISBN 13).

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; and, recognize and reward good performance.Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, "Managing Knock Your Socks Off Service" shows how to create great service on a day-to-day, real-time, every-time basis.