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Reinventing Government or Reinventing Ourselves is written by Hindy L. Schachter and published by SUNY Press. It's available with International Standard Book Number or ISBN identification 0791431568 (ISBN 10) and 9780791431566 (ISBN 13).
By analyzing a turn-of-the-century model of urban reform that depicts this relationship between citizens and government, Schachter shows how reinvigorating an active public is essential to increasing agency efficiency and responsiveness. She offers two strategies for moving toward active citizenship: better citizenship education, including service learning, and public agencies' provision of better-focused information for their owners.