Accounts, Excuses, and Apologies
- William L. Benoit
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Know about the book -
Accounts, Excuses, and Apologies is written by William L. Benoit and published by Suny Press. It's available with International Standard Book Number or ISBN identification 0791421856 (ISBN 10) and 9780791421857 (ISBN 13).
Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excuses in everyday talk. Others look at public apologies in speeches. Accounts, Excuses, and Apologies integrates and extends existing work on this concept into a general theory. The resulting theory of image restoration is then tested through application to several instances of defensive discourse.
