The Invisible Customer
- Brian Clegg
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Know about the book -
The Invisible Customer is written by Brian Clegg and published by Kogan Page Publishers. It's available with International Standard Book Number or ISBN identification 074943144X (ISBN 10) and 9780749431440 (ISBN 13).
This volume explores the customer care aspect of e-business. Based on practical experience, it advises on how to make customer service count in environments where staff are often transitory and under-motivated, and where less contact time is better.
