Dealing with Difficult Situations

Know about the book -

Dealing with Difficult Situations is written by Roberta Cava and published by . It's available with International Standard Book Number or ISBN identification 0732911621 (ISBN 10) and 9780732911621 (ISBN 13).

Self-help guide to overcoming difficult situations through positive actions. Provides detailed examples and practical techniques for communication with co-workers, bosses, subordinates, spouses, children and seniors. Encourages readers to take control when behaviour-related communication problems occur. Author owns a highly successful management consulting firm and conducts training and development seminars throughout Australia, Canada and the USA. Her other titles include the best-selling 'Dealing with Difficult People' and 'Escaping the Pink-Collar Grotto'.