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Words That Hurt, Words That Heal is written by Joseph Telushkin and published by William Morrow. It's available with International Standard Book Number or ISBN identification 0688124453 (ISBN 10) and 9780688124458 (ISBN 13).
Words That Hurt, Words That Heal brings Telushkin's famously warm and erudite perspective to bear on the words we use both in public and in private, and illustrates their power to build relationships -- or tear them down. Telushkin explains the harm we do when we spread gossip, teaches why anger, criticism, and lying destroy any possibility of true communication, and shows how to turn every exchange into an opportunity. We discover subtleties of speech we may never have considered before-and we uncover the true meaning of what we say.