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Scenarios, Stories, Use Cases is written by Ian F. Alexander and published by John Wiley & Sons. It's available with International Standard Book Number or ISBN identification 0470861959 (ISBN 10) and 9780470861950 (ISBN 13).
Extending the scenario method beyond interface design, this important book shows developers how to design more effective systems by soliciting, analyzing, and elaborating stories from end-users Contributions from leading industry consultants and opinion-makers present a range of scenario techniques, from the light, sketchy, and agile to the careful and systematic Includes real-world case studies from Philips, DaimlerChrysler, and Nokia, and covers systems ranging from custom software to embedded hardware-software systems