What's the Secret?(English, Hardcover, DiJulius John R.)
- DiJulius John R.
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Know about the book -
What's the Secret?(English, Hardcover, DiJulius John R.) is written by DiJulius John R. and published by John Wiley & Sons Inc. It's available with International Standard Book Number or ISBN identification 0470196122 (ISBN 10) and 9780470196120 (ISBN 13).
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
