Leadership and the Customer Revolution
- Gary Heil
- Tom Parker
- Rick Tate
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Know about the book -
Leadership and the Customer Revolution is written by Gary Heil and published by Van Nostrand Reinhold Company. It's available with International Standard Book Number or ISBN identification 0442018525 (ISBN 10) and 9780442018528 (ISBN 13).
Gary Heil--an internationally recognized change-management consultant whose clients include Walt Disney World, Federal Express, and The Hard Rock Cafe--teams up with Rick Tate and Tom Parker to show how managers can harness change and rebuild their organizations to achieve legendary customer satisfaction.
