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The Art & Skill of Dealing with People is written by Brandon Toropov and published by Prentice Hall Press. It's available with International Standard Book Number or ISBN identification 0135206510 (ISBN 10) and 9780135206515 (ISBN 13).
Dealing with people, even difficult people, doesn't have to be a matter of making nerve-shredding concessions or enduring nightmare-inducing meetings. Once you practice the proven techniques outlined in this guide, you'll interact with subordinates and superiors more constructively ... and be seen as a manager on the fast track that consistently achieves good results.