How to Share Good or Bad News by E-mail

Know about the book -

How to Share Good or Bad News by E-mail is written by Natalie Canavor and published by Pearson Education. It's available with International Standard Book Number or ISBN identification 013215952X (ISBN 10) and 9780132159524 (ISBN 13).

This Element is an excerpt from The Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats. How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible. Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....