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Letting Go of the Words is written by Janice Redish and published by Elsevier. It's available with International Standard Book Number or ISBN identification 0123859301 (ISBN 10) and 9780123859303 (ISBN 13).
"Learn how to have great conversations through your site or app. Meet your business goals while satisfying your site visitors' needs. Learn how to create useful and usable content from the master - Ginny Redish. Ginny's easy-to-read style will teach you how to plan, organize, write, design, and test your content"--