Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns(English, Paperback, Benjamin Ben)

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Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns(English, Paperback, Benjamin Ben) is written by Benjamin Ben and published by McGraw-Hill Education - Europe. It's available with International Standard Book Number or ISBN identification 007176996X (ISBN 10) and 9780071769969 (ISBN 13).

One of the New York Post's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks.