Design for Six Sigma for Service
- Kai Yang
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Know about the book -
Design for Six Sigma for Service is written by Kai Yang and published by McGraw Hill Professional. It's available with International Standard Book Number or ISBN identification 0071501460 (ISBN 10) and 9780071501460 (ISBN 13).
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
