The New Gold Standard
- Michelli
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Know about the book -
The New Gold Standard is written by Michelli and published by Tata McGraw-Hill Education. It's available with International Standard Book Number or ISBN identification 007022174X (ISBN 10) and 9780070221741 (ISBN 13).
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other.
