Delivering Quality Service

Valarie A. Zeithaml
A. Parasuraman
Leonard L. Berry

Publisher:Simon and SchusterISBN 13: 9780029357019ISBN 10: 0029357012

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Delivering Quality Service is written by Valarie A. Zeithaml and published by Simon and Schuster. It's available with International Standard Book Number or ISBN identification 0029357012 (ISBN 10) and 9780029357019 (ISBN 13).

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Valarie A. Zeithaml

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