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Jo Bell Whitlatch

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The Role of the Academic Reference Librarian

The Role of the Academic Reference Librarian

Jo Bell Whitlatch

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Library Users and Reference Services

Library Users and Reference Services

Linda S Katz

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Competency-Based Career Planning for Reference and User Services Professionals

Competency-Based Career Planning for Reference and User Services Professionals

Jo Bell Whitlatch and Beth S. Woodard

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Assessment and Accountability in Reference Work

Assessment and Accountability in Reference Work

Susan Griswold Blandy, Lynne M. Martin and Mary L. Strife

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Library Evaluation

Library Evaluation

Danny P. Wallace and Connie J. Van Fleet

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Evaluating Reference Services

Evaluating Reference Services

Jo Bell Whitlatch

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Reference services and reference processes

Reference services and reference processes

William A. Katz

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Library and book trade almanac

Library and book trade almanac

Filomena Simora

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