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James Merlino

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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

James Merlino

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HBR's 10 Must Reads for Healthcare Leaders Collection

HBR's 10 Must Reads for Healthcare Leaders Collection

Harvard Business Review, Thomas H. Lee, Daniel Goleman, Peter F. Drucker and John P. Kotter

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HBR's 10 Must Reads on Leadership for Healthcare (with bonus article by Thomas H. Lee, MD, and Toby Cosgrove, MD)

HBR's 10 Must Reads on Leadership for Healthcare (with bonus article by Thomas H. Lee, MD, and Toby Cosgrove, MD)

Harvard Business Review, Thomas H. Lee, Daniel Goleman, Peter F. Drucker and John P. Kotter

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Administratively Adrift

Administratively Adrift

Scott A. Bass

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Humans Are Underrated

Humans Are Underrated

Geoff Colvin

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Creativity in the Age of AI

Creativity in the Age of AI

Jerry Wind, Mukul Pandya and Deborah Yao

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Media Inequality

Media Inequality

Victoria Fielding

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Hospitable Healthcare

Hospitable Healthcare

Stowe Shoemaker and Peter Yesawich

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The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All

The Customer Revolution in Healthcare: Delivering Kinder, Smarter, Affordable Care for All

David W. Johnson

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