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Catherine Sheldrick Ross

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Conducting the Reference Interview, Third Edition

Conducting the Reference Interview, Third Edition

Catherine Sheldrick Ross , Kirsti Nilsen and Marie L. Radford

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Reading Still Matters

Reading Still Matters

Catherine Sheldrick Ross, Lynne (E.F.) McKechnie and Paulette M. Rothbauer

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Communicating Professionally

Communicating Professionally

Catherine Sheldrick Ross and Kirsti Nilsen

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Reading Matters

Reading Matters

Catherine Sheldrick Ross, Lynne E. F. McKechnie and Paulette M. Rothbauer

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Readers, Reading, and Librarians

Readers, Reading, and Librarians

William A. Katz

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Assessing Reference and User Services in a Digital Age

Assessing Reference and User Services in a Digital Age

Eric Novotny

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Readers' Advisory Service in North American Public Libraries, 1870-2005

Readers' Advisory Service in North American Public Libraries, 1870-2005

Juris Dilevko and Candice F.C. Magowan

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Connecting Children with Classics

Connecting Children with Classics

Meagan Lacy, Pauline Dewan and shady radical

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